Welcome To Horne Street Surgery

 

Horne Street Surgery offers a professional caring service for all your healthcare needs

Dear Patients,

The doctors and staff at Horne Street Surgery in Halifax are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including postnatal care, minor surgery, childhood vaccinations and well-person check-ups.  New patients who live in our catchment area are more than welcome to join us!

The practice consists of two doctors.

  • Dr I Hussain MBBS DPM (Male)

  • Dr M S K Niazi MBBS DPD (Male)

Patients have the choice of deciding which doctor they would like to see subject to an appointment being available.

It is advisable to keep this leaflet near to your telephone. 

Horne_street_Surgery_Survey_Report_2015.docx

Please find PRG(Patient Reference Group) meeting minutes

2014 - 2015 below:

PRG Meeting Minutes 2015.docx

 

Patient Reference Group

 CONSTITUTION OF THE PATIENT REFERENCE GROUP

 

NAME:                The name of the group shall be 

THE PATIENT REFERENCE GROUP (PRG)

Of

HORNE STREET SURGERY

OBJECT:             The object of the Group is to promote co-operation between the Practice and Patient to the benefit of both.

AIMS:                 The aims of the Group are for discussion of issues of general interest and benefit of all patients and staff.  It is not for airing individual member’s specific problems.  The latter must be discussed with the Practice Manager at the surgery.

HEALTH                     The practice & the Group will discuss the practise of any health education

EDUCATION:             needs of the community.

COMMUNITY                        The Group should have a role in assisting in the assessment of community needs

NEED:                                    to help the medical centre improve its service.

PRIMARY CARE       The Group should be informed of the general practice policies relating to the

ORGANISATION:     CCG to which it belongs or its successors.  The Group may express opinions on these policies on behalf of the patients.  The Practice should give appropriate consideration to these options or its successor within their CCG.

MEMBERSHIP:         Membership shall be open and free to all patients and staff of the Practice. 

NOTICES OF MEETING,

MINUTES ,EVENTS

AND                            Must be displayed prominently in the surgery waiting

INFORMATION:        room and on practice website.

Notice and APPLICATION OF Constitution:   A copy of this constitution will be displayed in the surgery waiting room and on the practice website.

 

Horne Street Surgery

Patient Group Report March 2015

 Introduction:

 This report is intended to provide an update on the Patient Group report of the previous year, including the results of this year’s patient survey, Practice and Patient Group Profile Horne Street Surgery.  We serve a patient population of almost 4080 patients and collectively, our clinicians offer over 1305 appointments per month which include telephone triage and face to face consultation.

The Practice has a long established Patient Group. In 2006 the Practice made efforts to “re energise” the group and was successful in recruiting a significant number of new members, most of whom still contribute regularly. The Practice believes very strongly in the value of the views of patients and has regularly sought the views of the group when seeking to significantly change its services.

The group meets with a structured agenda and terms of reference twice a year and usually has in attendance between 6 to 10 patients, as well as both GPs, practice manager, Practice nurse and 2-3 reception staff.

The agenda is agreed in advance and goes out to all members with invitation, staff and GP partners and on our website. The minutes are distributed in the same way.

The meetings always include a presentation from either Practice clinicians or experts from other organisations and have included such subjects as Diabetes management,  support for carers, summary care record, public health issues such as weight management and obesity, prescribing and GP commissioning.

Meetings are now more often held in early evening, in an effort to attract different members. This seems to have some impact with more regular attendees. The group will continue to be flexible, balancing the needs of our committed members with the desire to meet at times more attractive to potential new members.

We are very proud of our relationship with the group and are committed to a continued positive and consultative partnership.

The following table illustrates our patient population’s age / ethnicity / gender profile and offers a comparison against that of our Patient Group.

Patient Group Profile:

Practice population profile

 Patient group profile

% 16 and under

0

% 17-24

7

% 25-34

10

%35-44

3

%45-54

4

%51-64

3

%65-74

5

%75 and Over

7

White

White

White British

14

Irish

0

Mixed

Mixed

% whaite & black Caribian

0

%White & black African

0

%White & Asian

0

Asian or Asian British

Asian or Asian British

%Pakistani

18

%Indian

0

%Bangladeshi

2

Black or British Black

Black or British Black

%Carrabin

0

%African

0

Chinese or other Ethnic Group

Chinese or other Ethnic Group

%Chinese

0

%Any Other

4

 

Practice Population Profile

Patient Group Profile

Male                 2167

20   0.9%

Female             1919

19   1%

It is difficult to make an accurate assessment of the age, ethnicity and gender of our Patient Group profile in comparison with our overall patient population. There are a number of reasons for this.

Firstly, although our Patient Group contains a number of patients who attend almost every meeting, there are a significant number of others who attend on an ad hoc basis. The group is also open to any and all of our patients which means that membership fluctuates.

Therefore, a group profile taken at a particular point in time is likely to be very different from a profile taken at another time.

 Despite unreliable statistical data it is fair to say that our catchment area does include a high percentage of patients in ethnic groups other than “white British” and that our Patient Group profile reflects this.

Local Practice Survey

Representatives of the Patient Group, Practice staff and GP partners with help of Patient Dynamic Service designed the survey in December 2012.  This year, the Patient Group agreed that we should run the same survey (with few changes) in order that we might make meaningful comparisons on performance.

The results of the survey and our action plan have been posted on our website www.hornestreetsurgery.co,uk.

Paper copies were also available on our notice board and at reception. Progress against the plan will be discussed at Patient Group meetings and in meetings with GP partners and staff.

As usual patients response is very low to the survey- same as previous year.

There are a number of themes which run through the responses-

Clinical care continues to be excellent

The quality of waiting room information has improved

The performance of our non-clinical staff is excellent overall.

As last year, the wait for a GP appointment is too long

In addition to “general” comments and views about the Practice, the survey also gave patients the opportunity to comment on the performance of individual GPs and nurses.

It was pleasing to hear at the meeting, which was also reflected in the survey, that there was a marked improvement in how our reception team is perceived by our patients. 

Issues

Action

Comments

  • Telephoning the Practice can be expensive.
  • Hard to contact practice
  • Long queues
  • Reception staff will complete an Audit sheet monitoring the types of calls received during April. This may highlight areas we can improve on.
  • Health Champions will educate patients when to call practice for an appointment and use other services for minor ailments.

New telephone system, got rid of 0844 number.

Appointments problem

 

Information leaflets regarding their conditions/illnesses to be given where available in consultations with Doctor or Nurse. 
Leaflet sharing between local Pharmacy and practice was suggested this would ensure a larger range available to patients. 

Ongoing process improving appointment system

 

The Practice is committed to a Calderdale wide initiative, led by the NHS Institute for Innovation and Improvement. The initiative is called Productive General Practice. The intention of this piece of work is that, over a period of longer than a year, the Practice work with experienced facilitators to examine areas where improvement could be made and to make those improvements in a sustained way, with the needs of the Practice and its patients absolutely at the centre.

Members of the Group have previously volunteered to work closely with the Practice on the Productive General Practice initiative. One particular member of the Group has led two short workshops in an effort to encourage patients to be directly involved in identifying issues and generating solutions. Another is planned later this year.

The significance of this cannot be understated. This continues to demonstrate a “joined up” approach to improving the service we give to patients and the desire to do this is a sustained way, looking at every area of performance with particular emphasis on what the patients are telling us is wrong.

The Practice is open from 8 am until 6.30pm Monday to Friday every week with the exception of Bank Holidays. We provide extended hours opening from 6.30pm – 7.30pm every Tuesday; both GPs have 1 hour session. Patients are seen in surgery by appointment only.

We guarantee that patients who need an urgent appointment will be seen by a Clinician on the same day via our triage system. This is a system now being adopted by a number of Practices across Calderdale.

Routine appointments can be booked up to 4 weeks in advance. We also carry out telephone advice calls and home visits.

In view of the need to consistently provide a clinically excellent service, matched against the expectations of our patients as highlighted in the survey, we continue to review our access arrangements.

In addition, the Practice clinicians run a number of specialist clinics which make access to such services easier for our patients.

These include all chronic diseases which include Diabetes, Ischaemic Heart Disease, COPD, Mental Health, Dermatology and Asthma.

We also host a number of services provided by other organisations such as Chiropodist, Ultrasound, and Weight Management Clinic etc.

Summary

The Practice has an established history of “formal patient participation” and recognises its value.  We are very fortunate in that a number of our patients share the same view and are willing to commit their time and expertise to both the group, and to other specific pieces of work which arise from time to time. 

A copy of this report has been sent to-

All of our GP partners and staff

All members of the Patient Group    

 

GPAQ-R & Family and Friends Patient Survey

Wednesday 04 March 2015

          Horne Street Surgery 

1.  Report Ratings

                                                                                                           Rating                      Benchmark          

Q1: How likely are you to recommend your GP surgery to friends and family if they need similar care or treatment?

56

 

Q2: How good was the GP at putting you at ease?

84

93

Q3: Being polite and considerate?

88

95

Q4: Listening to you?

87

94

Q5: Giving you enough time?

86

92

Q6: Assessing your medical condition?

85

92

Q7: Explaining your condition and treatment?

84

91

Q8:Involving you in decisions about your care?

85

91

Q9: Providing or arranging treatment for you?

70

92

Q10: Did you have confidence that the GP is honest and trustworthy?

91

96

Q11: Did you have confidence that the doctor will keep your information confidential?

93

97

Q12: Would you be completely happy to see this doctor again?

99

99

Q13 Overall how would you describe your experience of your GP surgery?

85

0

Q14:How helpful do you find the receptionists at your GP practice?

87

89

 

Q15: How easy is it to get through to someone at your GP practice on the phone?

58

69

Q16: How easy is it to speak to a doctor or nurse on the phone at your GP practice?

30

70

Q19: How easy is it to book ahead in your practice?

100

71

Q23: How do you rate seeing a particular doctor?

73

71

Q25: How do you rate seeing any doctor?

22

75

Q27: How do you rate waiting for a consultation?

76

68

 

Q32: How good was the last nurse at putting you at ease?

88

90

Q33: Giving you enough time?

89

89

 

Q34: Listening to you?

88

90

Q35: Explaining your condition and treatment

89

89

Q36: Involving you in decisions about your care?

88

88

Q37: Providing or arranging treatment for you?

90

89

Q38: Would you be completely happy to see this nurse again?

94

97

Q39: How well does the practice help you to understand your health problems?

92

93

Q40: Cope with your health problems?

91

92

Q41: How well does the practice help you to: Keep yourself healthy?

92

89

Horne_street_Surgery_Survey_Report_2015.docx

Horne Street Surgery

Patient Reference Group Minutes

Venue:  Horne Street Health Surgery

Date: Thursday 26th March 2015

Time: 18.30 – 20.00

Present:   Mr L, Mrs M, Mr SM, Mr ML, Mr SU, Mr AG,

Staff

Dr I Hussain

GP

Dr M S K Niazi

GP

Shama Hussain

Practice Manager

Shamim Akhtar

Phlebotomist/smoking advisor/admin

Tracy Brennan

Receptionist

Vijaya Deverapalli

Health care assistant/minute taker

Apologies:  Mr & Mrs L, Mrs P, Mr RD, Mrs SB

Welcome & Light Refreshment

Attendees were welcomed and Shama thanked everyone for attending the meeting. 

Referral to (WAC) structured diabetes educational programme: Presented by Mr SM (co-ordinator)

As Diabetes is big epidemic nationally and Calderdale is above the National average, practice identified that majority of the patients are diabetes and needs support and Education about diabetes and how to manage better, so referring them to Structured Diabetes Educational programme which is delivered by Women’s activity centre, So MRS Hussain invite Mr S M to explain about the programme to PRG Group.

This a new Educational programme introduced specially for South Asian population where programme can be discuss in their language.   Previously DESMOND was only available to English spoken patients. 

Mr S M from Women’s Activity Centre has explained group member’s structure of Diabetes education programme.  The programme is set of 6 weeks 2 ½ hr at WAC, educating with different topics, type 1 & 2 diabetes, lifestyle changes, food labelling etc .If they Identify any old age person or any special needs people they do deliver 1-2-1 sessions.

They take referrals from G.P’s and self-referrals, contact them and book them in to the groups or 1-2-1 sessions. They have a system to monitor the success rate and drop offs in the middle, he said it seems quite successful even though few drop off in the middle. Especially in Asian community getting quite popular due to trainers are delivering   sessions in Panjabi & Urdu.

They Run support groups 1 for men and 1 for women, with different issues, advisor facilitate and educate the group and group members share their ideas and experiences. 

They also run mental health education session, working along with healthy mind Calderdale, to work around the stigmas and awareness about mental health, common mental health problems symptoms and how to self-manage with the condition. WAC started working with Practice champions recently, near future they are planning to support to deliver educational sessions based on the practice priorities with Practice champions.

Feedback from Health forum:

2 of the PRG group members attended recent health forum meeting and they updated the rest of the group the main topics discussed.

Wastage of Medicines (Nationally 300,000:00 million, Calderdale 3.2 million), order medicine from prescription but not used. All the group members were surprised seeing the figures locally and nationally, discussed how to deal with the issue. Group agreed that educating patients with the help of practice champions and information leaf lets about usage of medicine and how to reduce the waste from chemist. Due to electronic prescribing patient directly going to collect from Pharmacy, it is important to get them on board.

Self-care is another main topic discussed in the local health forum meeting, suggestions were made in the forum was Educating people with healthy life style, Food labelling, support groups. All the group members agreed with the suggestions made by health forum and which can be delivered to our patients with the help of practice champions and WAC.

Other suggestions from Health forum are visible signs and posters (Practice name, Opening times, out of ours PH No’s 111) around and front of the surgery + inside.

Patient Survey Report

MRS Hussain explained the group about the recent patient survey report, and as always the main issue is around the appointments, Dr’s and Nurses are working to maximum capacity doing triage and winter extra pressure clinics to improve the appointment system.

Group members discussed about this issue and came up with suggestions like educating the patients about the minor illnesses (Hoe to self- care at home) via practice champions which could reduce the pressure (appointments) on practice.

Online services Update

Dr Niazi updated the group about the online services, started working and running smoothly, and new services in development stage. Online appointments and new patient Registration forms, repeat Prescriptions are working smoothly, developing on Summery care records, which will give access to their major health issues and other info from any ware in the world, which would be helpful patients who travels abroad and get health care from different health services (we always take patients consent to share their data within the health services). Requested the group members to fill the online friends and family test to give feedback to surgery, some patients who don’t use online, they can use friends family cards from reception.

Action Plan:

Access

Information leaflets regarding their conditions/illnesses to be given where available in consultations with Doctor or Nurse. 
Leaflet sharing between local Pharmacy and practice was suggested this would ensure a larger range available to patients. 

 

Telephone

 

  • Telephoning the Practice can be expensive.
  • Hard to contact practice
  • Long queues

 

  • Reception staff will complete an Audit sheet monitoring the types of calls received during April. This may highlight areas we can improve on.
  • Health Champions will educate patients when to call practice for an appointment and use other services for minor ailments.

 

Got rid of 0844 no

Online Services

Patient Awareness, add information on new patient’s registration pack, Notices, leaflets etc.

 

 Next PRG Group Meeting TBA

 

 Horne Street Surgery PRG Meeting minute 20.3.14.docx

PRG Meeting on 21st March 12.doc1.doc

  Please find  Patient survey reports below:

 Patient survey report.pdf 2012

Contact Details

The Primary Centre

Health Conditions A to Z

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