If your first language is not English
Some of our staff speaks additional languages to English. The Practice has access to Language Line, which is a telephone service that aids us in the interpretation of different languages. We are also able to book the services of an Interpreter/Link worker to help during consultations - this service needs to be booked in advance. Please indicate to a receptionist if you need this sort of assistance.
Freedom of Information
Information about the General practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Horne Street Surgery has a zero tolerance policy. The Partners at the Horne Street Surgery are-affirm their commitment to do everything possible to protect staff, patients and visitors from unacceptable behaviour and their zero tolerance of any incident that causes hurt, alarm damage or distress.
Appropriate action will be taken by the practice, which may involve removal from the practice list and/or involvement of the police.
We would respectfully ask in consideration of other patients in the surgery, that your mobile phone is switched off whilst you are in the surgery building. If you need to make a call, there is a payphone in Reception or you may use the entrance porch to use your mobile phone.